Unisol Enterprises Privacy Policy

1. Who We Are

Unisol Enterprises designs, manufactures, and supplies high-quality industrial, packaging, and rubber products across South Africa.
We respect your privacy and handle your personal information in accordance with the Protection of Personal Information Act (POPIA).

For any privacy-related matters, please contact:
📧 [email protected]

2. What Information We Collect

When you interact with our websites or services, we may collect and process:

Personal details: name, email address, phone number, company name, VAT number, etc.

Quote and order information for products or services.

Device and browser data: IP address, operating system, browser type, and site usage patterns.

Cookies and tracking pixels for analytics and functionality.

Marketing preferences and engagement data.

Payment references: note that no credit card details are stored. EFT and Yoco payments are processed securely offline.

3. How We Use Your Information

We use your information to:

Process orders, quotes, and service requests.

Communicate with you regarding your account or enquiries.

Improve website functionality and service quality.

Send marketing or promotional communications (only if you’ve opted in).

Comply with accounting, tax, and legal requirements.

4. Data Retention

We retain personal data for up to five (5) years, or as long as necessary to fulfil the purposes for which it was collected, in line with legal and business requirements.

5. Data Storage and Security (AWS Hosting)

Our websites and systems are securely hosted using Amazon Web Services (AWS), which provides advanced security and complies with international privacy and data-protection standards.

Your information is encrypted, protected, and stored in secure data centres. While some servers may be outside South Africa, equivalent or stronger safeguards are in place to ensure full POPIA compliance.

We also implement internal physical, digital, and procedural safeguards to protect your information from loss, misuse, or unauthorised access.

6. Sharing Information with Third Parties

We may share limited personal data with trusted service providers that help us operate effectively, including:

Meta (Facebook/Instagram) – marketing and advertising

Google Ads and Analytics – website performance tracking

CRM systems – lead management and automation

Accounting software (e.g., QuickBooks) – financial processing

Payment processors (e.g., Yoco) – payment reference handling

AWS – secure website and data hosting

All third-party processors handle your data under strict confidentiality and contractual compliance with POPIA.

7. Cookies

We use cookies to enhance your browsing experience, improve site performance, and personalise content.
By clicking “Accept All” on our cookie banner, you consent to cookie usage. Preferences are stored for 12 months and expire automatically.
You can manage or delete cookies in your browser settings at any time.

8. Data Security

We apply layered security measures, including encryption, access controls, secure hosting (AWS), and staff training, to protect your data against unauthorised access, alteration, or loss.

9. Your Rights

Under POPIA, you have the right to:

Access the personal data we hold about you.

Request correction or deletion of inaccurate information.

Withdraw consent for direct marketing or processing.

Lodge a complaint with the Information Regulator of South Africa.

Contact us at [email protected] for any privacy-related requests.

10. Children

We do not intentionally collect personal information from minors (under 18). Our websites are publicly accessible, but our products and services are intended for adult business users only.

11. Policy Updates

We may update this Privacy Policy at any time without prior notice. The latest version is always available on our websites. Continued use of our sites after an update constitutes acceptance of the revised terms.